Fulfilment Services

Publishers need more flexible solutions from their fulfilment provider due to content being produced for a variety of delivery channels and back office processes becoming increasingly complex.

Circdata offer this flexibility, including a choice of fulfilment styles, proven ability to integrate with CMS and EMS platforms, a suite of reports for management, marketing and finance, and a payment chasing service for publishers who accept orders on an “invoice me” basis.

Circdata’s full service fulfilment style includes customer services, payment processing, issue data generation and management of the renewals series. The software-as-a-service style is managed by the publisher with training and ongoing support by Circdata personnel. If preferred, responsibility for customer services and data work can be shared between Circdata and the publisher’s own in-house team. All fulfilment styles include a reporting suite for management, marketing and finance together with 24/7 direct access to the subscriber data via the Fusion platform.

Circdata’s customer services team is expert at caring for subscribers with high value complex subscriptions including providing support for customers needing to access online content.

Circdata’s payment chasing service includes letter generation, reporting and allocation of Bacs payments received by the publisher against the corresponding outstanding invoice.

Call Circdata today on +44 (0) 1635 869868 or email [email protected] to discuss your requirements and find out how we can help.